Everalls respects your privacy and is committed to protecting your personal information.
For the purposes of applicable data protection laws, we are the controller.
2. Privacy guidelines for our clients, potential clients and other individuals
2.1. What kinds of personal information do we collect and hold?
We collect and hold:
2.2. How do we collect your personal information?
We collect personal information about you when it is reasonably necessary for one or more of our activities or functions. This personal information is collected in a number of ways, including:
2.3. What would happen if we did not collect your personal information?
The provision of your personal information is voluntary. However, if you cannot, or will not, provide us with the personal information we reasonably require, we may not be able to contact you or otherwise interact with you, process your accounting records, tax return, perform our statutory functions, or provide you with some or all of our products and services.
2.4. How we use your personal information
We will not collect or use your personal information unless it is lawful for us to do so. We collect and use personal information for the following purposes:
We have a legitimate interest in using your information in these ways. It is also fundamental to the nature of the service we provide.
In some cases it will be lawful for us to collect and use your personal information, for example where it is necessary as part of our, or a third party’s statutory or public function or because the law permits or requires us to.
In addition to the specific circumstances above, we will only use your personal information with your consent (if required under applicable data protection laws) when we process your personal information in order to send you carefully selected marketing materials about our products and services by email, text or push notification, depending on your account or operating system settings. You have the right to opt out of receiving such direct marketing at any time.
However, in order to satisfy our professional and legal obligations to you, there are some communications that we are required to send you that you cannot opt of of.
If at any time you wish to stop receiving direct marketing messages from us, the easiest way to do so (for electronic messages) is to use the unsubscribe feature in the marketing message you have received. You can also let us know by contacting us using the contact details set out in the “How to contact us” section. In your request, please indicate that you wish to stop receiving marketing communications from us.
2.5 Use and disclosure of personal information
We do not use your personal information or disclose it to another organisation unless:
For avoidance of doubt, we may disclose your personal information to:
To suppress or limit our use of your personal information that has been previously provided to us, please email, call or write to us using the contact information listed below in the “How to contact us” section.
We will not sell your personal information to third parties.
If you are a client, we may also use the services of certain third party service providers which may have offices or other operations outside of Australia. As a result, your personal information may be disclosed to recipients in those foreign countries.
2.6 Access and correction of personal information
Individuals may request access to their personal information unless we are permitted by law to withhold that information. Individuals may also request the correction of any personal information which is inaccurate. Any requests for access or correction of your personal information should be made in writing to firstname.lastname@example.org.
We will in most cases provide an individual with access to their personal information. To the extent permitted by law, there are some exceptions where this access may be denied, namely where:
To request access and seek the correction of personal information held by us, please email, call or write to us using the contact information listed below in the “How to contact us” section.
We will endeavour to respond to any access or correction request within 20 working days of receipt.
3. Residents in the European Economic Area
If you are a resident in the European Economic Area, you have the following rights in relation to your personal information (where applicable):
Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time. This includes cases where you wish to opt out from marketing messages that you receive from us.
To make a request to exercise any of these rights in relation to your personal information, please email, call or write to us using the contact information listed below in the “How to contact us” section.
4. How long do we keep your personal information?
We will only retain your personal information for as long as is necessary for the purpose for which that personal information was collected and to the extent required by our professional obligations and/or permitted by applicable laws.
5. Security of Personal Information
We use reasonable organisational, technical and administrative measures and security safeguards to protect, as is reasonable in the circumstances, the personal information we hold from misuse, loss, interference and/or unauthorised access, use, disclosure or alteration of information under our control. Where practicable, we implement measures to require organisations to whom disclosure is made to comply with applicable data protection and privacy laws. If a third party is given access to personal information we take reasonable steps to ensure that the information is held securely and used only for the purpose of providing the relevant service or activity.
Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem using the contact information listed below in the “How to contact us” section.
6. Other information
6.1. What other information do we collect?
The Sites collect other information that may or may not be personal information. Other information includes information that does not reveal your identity, such as:
(a) browser and device information;
(b) server log file information;
(c) App usage data;
(d) demographic information;
(e) location information;
(f) aggregated information.
6.2 How do we collect other information?
Through your use of an App: When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
6.3 How do we use other information?
Please note that we may use and disclose such other information which is not personal information for any purpose, except where we are required to do otherwise under applicable law; for example, if we are required to treat that information as personal information under applicable law.
In some instances, we may combine other information with personal information. If other information can be combined with personal information or can be used to build a profile of an individual (in a way which could be reasonably used to identify that individual), such other information will be treated by us as personal information.
7. Privacy concerns
If you would like any further information about our handling of personal information or to make a complaint about our handling of your personal information, please lodge a written complaint addressed to our Privacy Officer using the contact details below. Once we receive your complaint, we will respond to you within a reasonable period of time, usually within 20 working days.
If you are unsatisfied with the outcome of your complaint, you may contact us further to advise of your concerns and, if we are unable to reach a satisfactory resolution, you may wish to take your complaint to the local data protection authority.
9. How to contact us
Privacy Officer / Data Protection Officer
DFK Everalls Pty Ltd
Level 5, 224 Bunda St
Canberra City ACT 2601
P: 02 6232 4588
10. Cookies Policy
10.1 What is a cookie?
A cookie is a small text file that is placed on your device (such as your computer, smartphone or other internet-enabled device) when you visit a site or page to collect data about the usage of our Websites at a later date. The cookie will help the website, or another website, to recognise your device the next time you visit the site. Most web browsers are set by default to accept cookies.
In addition to cookies, we also use web beacons and other storage technologies to collect information from our Websites. Like cookies, web beacons and similar storage technologies collect data about the usage of our Websites and can recognise your device the next time you visit.
10.3 The types of cookies we use
Specifically, we use the following cookies:
10.4 Third party cookies and technologies
Third party cookies are cookies that are set by a domain other than the one being visited by you. If you visit one of our Websites and a separate company sets a cookie through that Website this would be a third party cookie.
To try to bring you offers and advertisements that are of interest to you, we have relationships with third party companies including, Google, Facebook, LinkedIn and other providers (Third Party Providers) that allow them to place cookies on our Websites.
These Third Party Providers may:
10.5 How long cookies will be stored on your device
Session cookies are temporary. They allow website operators to link the actions of a user during a browser session, the time period between a user opening a browser window and closing it. Once closed, the cookies are deleted. Persistent cookies remain on a user’s device for the period of time specified in the cookie.
10.6 How you can manage your cookies